Cancellation Policy

Revocation Policy

Right of Revocation
You are entitled to revoke the present contract within fourteen days without giving any reasons.

The revocation period shall be fourteen days from the day you, or a third party designated by you other than the carrier, took possession of the goods.In order to exercise your revocation right, you must inform us (ONLEVEL GmbH, Budberger Straße 5, 46446 Emmerich am Rhein (Germany), phone:+49 2822 97514-0, e-mail: by an unequivocal declaration (e.g. a letter sent by post, a fax, or an e-mail) of your decision to revoke this contract. You can use the enclosed standard revocation form for this purpose, although this is not a requirement.

You can also complete electronically and send the sample revocation form or another unequivocal declaration on our website. If you make use of this option, we will immediately send you a confirmation (e.g. by e-mail) of receipt of such revocation.

In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the Revocation

If you revoke this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day we receive notice of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

Sample Revocation Form

(If you would like to revoke the contract, please fill in this form and send it back to us.)

  • ONLEVEL GmbH, Budberger Straße 5, 46446 Emmerich am Rhein (Germany), E-mail:
  • Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only when transmitted in written form, on paper)
  • Date

(*) Please delete where inapplicable.